Returns & Refunds Policy
Perishable Goods Policy
Due to the perishable nature of fresh flowers and plants, we do not accept returns on any floral arrangements or products.
Our Quality Guarantee
While we cannot accept returns, we stand behind the quality of our work. The Rose Shop is committed to ensuring your complete satisfaction with every order.
If you're not completely satisfied with your floral arrangement, please contact us within 24 hours of delivery, and we'll work with you to make it right.
What We Can Do For You
Replacement
If your flowers arrive damaged or not as expected, we'll arrange a replacement at no additional cost.
Resolution Support
Our team will work directly with you to address any concerns and find an appropriate solution.
Report an Issue
If you experience any issues with your order, please contact us immediately:
Important Information
- Photo Documentation: When reporting an issue, please provide photos of the arrangement to help us assess the situation.
- Delivery Confirmation: Please ensure someone is available to receive and care for the flowers upon delivery.
- Care Instructions: Proper care extends the life of your flowers. Keep them in water, away from direct sunlight and heat sources.
- Natural Variations: Fresh flowers are a natural product and may vary slightly in size, color, and appearance from images shown.
Why We Don't Accept Returns
Fresh flowers and plants are perishable goods with a limited lifespan. Once they leave our care:
- They begin a natural aging process
- Their condition depends on proper handling and care
- They cannot be resold or reused
- Environmental factors (temperature, humidity) affect their longevity
This policy is standard across the floral industry and helps us maintain the highest quality standards for all our customers.
Have questions about our policy?
Contact UsLast Updated: January 22, 2026